Disclaimers and Policies

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Effective Date: October 22, 2025
Last Updated: October 22, 2025

1. Introduction / Introduction

NeuroSomatic Therapy ("we," "our," "us," or "the Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (Loi 25) and other applicable privacy laws.

2. Information We Collect 

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, telephone number, email address

• Health Information: Medical history, current health conditions, symptoms, mobility limitations, pain levels, mental health concerns, and treatment goals

• Session Notes: Records of therapy sessions, progress notes, observations, and treatment plans

• Payment Information: Billing address, payment method details (processed securely through third-party providers)

• Technical Information: IP address, browser type, device information when using our website

2.2 Sensitive Information

We handle sensitive health information with the highest level of care and security, in accordance with professional standards and Quebec privacy legislation.

3. How We Use Your Information / Comment nous utilisons vos informations

We use your personal information for the following purposes:

• Service Delivery: To provide NeuroSomatic Therapy services, including Anat Baniel Method® of Neuromovement®, Feldenkrais method, somatic psychology, polyvagal theory, EFT/Tapping, Brain Gym, and neuro-coaching

• Treatment Planning: To develop and modify treatment plans based on your individual needs

• Communication: To schedule appointments, send reminders, and provide follow-up care instructions

• Administrative: To manage billing, maintain client records, and comply with professional obligations

• Legal Compliance: To meet legal and regulatory requirements

4. Legal Basis for Processing / Fondement juridique du traitement

We process your personal information based on:

• Consent: Your explicit consent for treatment and data processing

• Contractual Necessity: To fulfill our service agreement with you

• Legal Obligation: To comply with professional and regulatory requirements

• Vital Interests: When necessary for your health and safety

5. Information Storage and Security / Stockage et sécurité des informations

5.1 Data Storage Location

Your personal information is stored primarily within Quebec, Canada. Any information stored outside Quebec will be subject to additional security measures and your explicit consent.

5.2 Security Measures

We implement appropriate technical and organizational security measures, including:

• Encrypted storage of digital records

• Secure, password-protected systems

• Limited access to authorized personnel only

• Regular security updates and monitoring

• Physical security for paper records

5.3 Retention Period

We retain your personal information for a period of:

• Active client records: For the duration of our therapeutic relationship plus seven (7) years

• Inactive records: Seven (7) years from the last service date, unless otherwise required by law

• Payment records: As required by applicable tax and financial regulations

6. Sharing of Information / Partage d'informations

We do not sell, trade, or share your personal information except in the following circumstances:

• With your consent: When you explicitly authorize disclosure

• Legal requirements: When required by law, court order, or regulatory authority

• Health emergencies: When necessary to prevent serious harm to you or others

• Professional consultation: With other healthcare providers for treatment purposes (with your consent)

7. Your Rights / Vos droits

Under Quebec privacy law (Loi 25), you have the right to:

• Access: Request access to your personal information

• Rectification: Request correction of inaccurate information

• Withdrawal of consent: Withdraw consent for processing (subject to professional obligations)

• Portability: Request transfer of your information in certain circumstances

• Complaint: File a complaint with the Commission d'accès à l'information du Québec

8. Online Services and Technology / Services en ligne et technologie

8.1 Website Analytics

Our website may use cookies and analytics tools to improve user experience. You may disable cookies through your browser settings.

8.2 Virtual Sessions

For online therapy sessions, we use secure, encrypted platforms. You will be informed of any privacy implications of virtual services.

9. Third-Party Services / Services tiers

We may use third-party services for:

• Payment processing (secured and encrypted)

• Appointment scheduling systems

• Secure communication platforms

All third-party providers are required to maintain appropriate privacy and security standards.

10. International Clients

For clients accessing our services from outside Canada, additional privacy protections may apply. We will inform you of any cross-border data transfer implications.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification. Continued use of our services constitutes acceptance of the updated policy.

12. Professional Disclaimer

NeuroSomatic Therapy services are complementary wellness services and do not constitute:

• Medical diagnosis or treatment

• Psychotherapy or psychological services

• Licensed mental health treatment

We are not licensed psychologists, psychotherapists, or medical professionals. Our services complement, but do not replace, professional medical or psychological care.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

NeuroSomatic Therapy
Email: joana@neurosomatic.org
Website: www.neurosomatic.org
Phone: 1.514.465.8446

For privacy complaints in Quebec:
Commission d'accès à l'information du Québec
Website: www.cai.gouv.qc.ca
Phone: 1-888-528-7741

Consent Acknowledgment:
By engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and storage of your personal information as described herein.